|
RETURNS POLICY
If, for any reason, you are not completely satisfied with your pearl jewellery purchase, you may cancel your order within 30 days after receipt of goods and request a full refund or replacement item.
Guidelines for doing this are below.
Due to hygiene reasons, in keeping with standard industry policy, we cannot accept returns of earrings (unless they are defective).
We only ask the following:
As is standard industry practice, we cannot accept returns of custom-ordered items.
Notify us within 30 days of receiving your goods via post, telephone or email.
Post back the goods unused and in their original condition within the next 5 working days
Obtain a free Certificate of Posting from your Post Office.
It is recommended that you insure the goods with Royal Mail for return, as we are unable to process a refund until we receive the returned goods.
We will process your refund upon receipt of the goods within 5 working days or replace according to your requirements. We cannot control the time it takes your card issuer to credit your account.
If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will compensate the cost of return postage. If the package or goods are damaged, please also report this to the Royal Mail upon delivery or as soon as possible thereafter.
Delivery
We will deliver orders within 28 days of the cleared payment being received. In many cases delivery will be made earlier than 28 days.
Delivery is made by Registered Post, at a cost of £4.50 per delivery.
|
|
|
|
|
|
